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THSIX

Return & Refund Policy

Last Updated: October 2026

At THSIX Powered by Wellnova life, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we’re here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

customers may request a return within 24 hours of receiving the order.

A return request will be considered only if all of the following conditions are met:

  • The product is unused and unworn.
  • The product is in its original condition.
  • The original shoe box, packaging, tags, and accessories are intact.
  • The product has not been washed, altered, repaired, or damaged after delivery.
  • The product has not been used outdoors.
  • The customer provides the order number and required information.
  • A valid and continuous unboxing video is provided as proof of the product's condition at the time of delivery.

Mandatory Unboxing Video

A clear and continuous unboxing video is mandatory for all return and damage-related claims.

The video should clearly show:

  1. The package in its original unopened condition.
  2. The shipping label or order details on the package.
  3. The package being opened in one continuous recording.
  4. The complete product immediately after opening.
  5. Any damage, defect, incorrect product, or other issue clearly visible.

Returns or refund claims submitted without a valid unboxing video may not be accepted.

Photographs alone, edited videos, incomplete recordings, or videos recorded after the product has been used may not be considered sufficient proof.

2. Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, defective, or different product from what you ordered, you must contact thsix within 24 hours of delivery.

A valid and continuous unboxing video is mandatory for verification of such claims.

Our team may request additional photographs, videos, or other information to verify the issue.

Once the claim has been reviewed and approved, thsix may provide an appropriate resolution in accordance with this policy.

please contact us within 24 hours of delivery.

We may request clear photographs or a short video showing the issue so that our team can verify the claim.

Once approved, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the situation and product availability.

4. Non-Returnable Conditions

Returns may not be accepted if:

  • The shoes have been worn outdoors.
  • The product shows signs of use, stains, dirt, scratches, or damage caused after delivery.
  • The original packaging, tags, or accessories are missing.
  • The product has been modified, washed, repaired, or altered.
  • The return request is made after the applicable return period.
  • The damage is caused by improper use or normal wear and tear.

5. Refunds

Once your returned product is received and inspected, our team will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

For prepaid orders, refunds are generally processed within 5–7 business days after approval, depending on the payment provider or bank.

For Cash on Delivery (COD) orders, we may request valid bank account/UPI details where required to process an approved refund.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product caused by us, thsix will provide an appropriate resolution and may cover the applicable return shipping cost.

For returns or exchanges due to size preference, incorrect size selection, or change of mind, applicable shipping or handling charges may be deducted or payable by the customer.

7. How to Request a Return

To request a return, please contact our customer support with:

  • Order number
  • Registered name and phone number
  • Reason for return/exchange
  • Clear photographs of the product
  • Video/photos of the issue, if applicable

Our team will review your request and provide the next steps.

Please do not ship the product back without receiving return instructions from thsix.

8. Return Inspection

All returned products are subject to inspection.

A return will only be approved if the product meets the eligibility requirements mentioned in this policy.

If the returned product does not meet the requirements, thsix reserves the right to reject the return and send the product back to the customer.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

10. Refund Delays

Once thsix has initiated an approved refund, the actual time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

If you have not received your refund after the expected processing period, please contact us so that we can assist you.

11. Important Note

thsix reserves the right to refuse returns or refunds that do not comply with the conditions outlined in this policy or where misuse of the return process is suspected.

This policy is intended to provide a fair and transparent experience for both our customers and thsix.

12. Contact Us

For return, exchange, or refund-related queries, please contact our customer support:

Brand: Samyak Avinash Matre / THSIX powered by Wellnova Life
Email: support@thsix.com
Phone/WhatsApp: +91 7758879173
Business Address: Flat No.201 Chintamani Ruby 8th Mile Amravati Road Nagpur Maharashtra - 440023

We’re always happy to help and will do our best to resolve your concern fairly and quickly.