Shipping Policy
Last Updated: September 8, 2026
At THSIX Powered By Wellnova life, we are committed to delivering your footwear safely and on time. We carefully pack every order before dispatch and work with trusted logistics partners to deliver across India.
Please read the following Shipping Policy for details regarding order processing, delivery timelines, shipping charges, and related matters.
1. Shipping Coverage
thsix currently ships orders across India, subject to serviceability by our logistics partners.
Delivery availability may vary depending on the customer's location, PIN code, and courier serviceability.
2. Order Processing Time
Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.
Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.
Once your order has been dispatched, you will receive shipping/tracking information where available.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within:
- Metro & Tier 1 Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote/Extended Service Areas: 5–10 business days
These are estimated delivery timelines and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
If your order qualifies for Free Shipping, no shipping charge will be added to the eligible order.
thsix reserves the right to change shipping charges or promotional shipping offers at any time. Any applicable charges will be clearly displayed at checkout.
5. Cash on Delivery (COD)
thsix may offer Cash on Delivery (COD) for eligible locations and orders.
COD availability depends on the customer's PIN code, order value, courier serviceability, and other applicable conditions.
If COD is unavailable for your location, you may be required to complete your purchase using an available prepaid payment method.
6. Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.
You can use the tracking information to monitor the status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier delays
- Incorrect or incomplete address information
- Remote-location delivery
- High order volumes
- Transportation disruptions
- Other circumstances beyond our reasonable control
If your order is delayed, please contact our customer support team and we will assist you in tracking the shipment.
8. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information during checkout.
Please carefully verify your:
- Full name
- Complete delivery address
- PIN code
- Mobile number
- Email address (If Applicable)
If an order is returned to us because of an incorrect/incomplete address, incorrect PIN code, or failure to receive the shipment, additional shipping charges may apply for re-delivery.
9. Failed Delivery Attempts
Our logistics partners may make multiple delivery attempts before returning an undelivered shipment to the sender.
Please ensure that someone is available to receive the package and that your provided phone number remains reachable during the delivery period.
Repeated refusal or failure to accept a valid order may affect eligibility for future COD orders.
10. Damaged Package at Delivery
If the package appears severely damaged, tampered with, or opened when delivered, we recommend refusing the delivery where possible and immediately contacting thsix customer support.
If you accept a damaged package, please take clear photographs/videos of the package and product and contact us as soon as possible.
For damaged or incorrect products, please also refer to our Return & Refund Policy.
11. Product Delivery Confirmation
An order will generally be considered delivered once the courier/logistics partner records successful delivery at the address provided by the customer.
If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the logistics partner.
12. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If the order has already been dispatched, the customer may need to follow the applicable return process after delivery.
13. Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse processing, or logistics arrangements.
In such cases, you may receive separate tracking information and deliveries.
14. Shipping & Delivery Liability
thsix works with third-party courier and logistics partners to deliver orders. While we make reasonable efforts to ensure timely delivery, we cannot guarantee delivery within a specific timeframe in circumstances outside our reasonable control.
We will, however, make reasonable efforts to assist customers in resolving genuine delivery issues.
15. Contact Us
For questions regarding shipping, delivery, or order tracking, please contact our customer support:
Brand: Samyak Avinash Matre / THSIX powered by Wellnova Life
Email: support@thsix.com
Phone/WhatsApp: +91 7758879173
Business Address: Flat No.201 Chintamani Ruby 8th Mile Amravati Road Nagpur Maharashtra - 440023
We’re happy to assist you with any questions regarding your order and delivery.